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Question:
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Must I obtain three estimates?
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Answer:
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Generally, no.
Unless your policy states otherwise, no one can tell you to
obtain more than one estimate. You, as the car owner,
may do so, should this be your desire.
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Question:
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I was told that I must take my car
to a certain repair shop. Must I do this?
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Answer:
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Generally, no.
No one can force you to go to a certain repair shop unless your
policy states otherwise.
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Question:
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What is the best procedure for me
to get quality repairs and quickly get my vehicle back on the
road?
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Answer:
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Take your vehicle
to a reputable repair shop. Leave it with the manager.
Instruct the manager to contact your insurance company and advise
them as to the damage. You should then call your insurance
company and advise them of the vehicle’s location.
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Question:
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Who is responsible to the repair
shop for my repair bill, the insurance company or me?
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Answer:
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You are. You may
direct your insurance company to pay the repair shop, but the
payment must be in the hands of the repair agency when you pick
up your vehicle. Keep in mind, you are the customer and
the insured. The repair shop owner looks to you for payment
and you look to the insurance company for payment.
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Question:
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Who is responsible for the safety,
workmanship and guarantee of my automobile repairs, the insurance
company or the repair shop?
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Answer:
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Generally, the
repair shop is responsible.
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Question:
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Do I have to take my vehicle to
a drive-in claims service?
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Answer:
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Generally, no.
Unless your policy provides otherwise, it is not mandatory to
take your vehicle to a drive-in claims service. Usually
it will suffice for you to call your insurance company and tell
them where the vehicle can be examined by a claims person.
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